Experience

As part of the triage team in a customer support role, I am responsible for the initial assessment and prioritization of incoming support requests. I categorize cases based on urgency and complexity, ensuring they are routed to the appropriate teams for swift resolution. Where I have access, I take ownership of cases, investigating issues, communicating with customers, and providing timely solutions. I also ensure clear documentation and maintain a high standard of service throughout. My role helps streamline workflows, reduce response times, and improve customer satisfaction by ensuring every case receives the right level of attention promptly.

At Rekog I am responsible for maintaining, implementing and introducing new features to the application. I am responsible for the end-to-end workflow from front-end to the back-end interactions with the Database. Responsibilities: Write NestJS resolvers and services to interact with the PostgreSQL DB using TypeORM, in order to configure fast and efficient GraphQL endpoints, Write Jest Tests for the NestJS endpoints, Write re-usable React/Typescript components using the NextJS framework, hold a keen eye to use the best approaches in order to keep a clean codebase, Use ChakraUI to write the NextJS components, Upgrade the current frameworks and libraries to the most recent updates, Configure PostgreSQL Database tables for efficient queries.

I worked closely with the team to maintain, implement and improve our application. Responsibilities: Write jest tests to make sure the code I was writing was well written in the Front-End, Write new React/NextJS components from scratch, Refactor old code for more re-usability and efficiency in NextJS, Write NexusJS Resolvers, Configure GraphQl endpoints with Hasura to fetch the Database efficiently.